Aviation Australia Refund Policy
(Updated 25/09/09)

Policy

The International Refund Policy is established to provide a fair equitable process for students. This policy covers all international students of Aviation Australia. The policy will only be varied where a contract of agreement exists to show otherwise.Aviation Australia applies the following procedure regarding payment of refunds of tuition fees to fee-paying international students.

Full Refunds

A student is eligible to receive a full refund of tuition fees paid if:

A student cancels their enrolment due to their visa being denied for study in Australia. In this case the student’s fees can be transferred to enrolment on an alternate course conducted by Aviation Australia, or a full refund less the administration fee can be processed.
A student cancels their enrolment due to a serious medical condition affecting them or a member of their immediate family. In this case the student’s fees can be transferred to enrol them on an alternate course conducted by Aviation Australia, or a full refund less the administration fee will be processed.
A student cancels their enrolment due to bereavement. In this case the student’s fees can be transferred to enrol them on an alternate course conducted by Aviation Australia, or a full refund less the administration fee will be processed.
Aviation Australia is unable to provide a course offered. In this case the student’s fees can be transferred to enrol them on an alternate course conducted by Aviation Australia, or a full refund can be processed.

Partial Refunds

A student is eligible to receive a partial refund of tuition fees paid if:

Aviation Australia withdraws an offer of enrolment which was based on incorrect and/or incomplete information provided by the applicant. The refund will be the total amount of tuition paid less an administration fee and the course deposit amount paid which is non refundable in this case.
(Engineering/English Language) The applicant decides not to commence studies after accepting an offer of enrolment:
>> Greater than 12 weeks prior to nominated course commencement date: Full refund of monies paid less an administration fee.
>> Less than 12 weeks prior to nominated course commencement date: The refund will be the total amount of tuition paid less an administration fee and the course deposit amount paid which is non-refundable in this case.
(Engineering/English Language) A student who has paid the full semester fee, withdrawals from the program after it has commenced, will not be eligible for a refund of any fees that are paid for the current semester of training. If an advance payment for future semesters has been paid, this will be refunded to the student.
(Cabin Crew) A student who has paid the course fees and withdrawals from the program after it has commenced, will not be eligible for a refund of any fees that are paid for the current course of training.
(Cabin Crew) The applicant decides not to commence studies after accepting an offer of enrolment:
Greater than 12 weeks prior to nominated course commencement date: Full refund of monies paid less an administration fee.
Less than 12 weeks prior to nominated course commencement date: Applicant is not eligible for a refund of any fees that are paid for the current course of training
Conditions for Payment of Refunds

Claiming a Refund

Contact Training Services/Finance Department and complete AA Form A0-32 Request for Refund. All requests for refunds must be made in writing.

Written advice will be forwarded to the student within 14 days of receipt of request for refund. This advice will outline the amount of refund and how it was calculated in accordance with the above policy.
In all cases of student default resulting in a refund, payment will be made within 28 days of the default day in accordance with the ESOS Act 2000, sections 27-29 and associated Regulations 2001, paragraph 3.19.
In all cases of provider default resulting in a refund, payment will be made within 14 days of the default day in accordance with the ESOS Act 2000, sections 27-29 and associated Regulations 2001, paragraph 3.19.
Refunds will be made payable to the student or the students sponsors, as necessary.
Refunds will normally be paid in AUD.
Any bank charges incurred in the refund process will be deducted from the remittence.

Remittance of Refund

All refunds for which a student is eligible will be forwarded to the student in his or her home country, unless the student is transferring to another institution in Australia, in which case any refund may be remitted to that institution.
Aviation Australia will provide the student with a statement detailing the calculation of the refund.

Dispute Resolution Procedure

If you disagree with the way Aviation Australia has calculated the refund, you may lodge an appeal. This must be in writing and addressed to:

Fee Refund Appeal
Aviation Australia
PO Box 1038
Eagle Farm
QLD 4009

This internal appeal procedure does not limit your right to seek other legal remedies outside of Aviation Australia. You have the right to take further action under Australia’s consumer protection laws.

Complaints

As required by legislation of the Queensland Education (Overseas Students) Act, Aviation Australia as a registered provider is committed to notifying, assisting and providing details pertaining to the Aviation Australia policy, for handling dispute resolution between any student and Aviation Australia.

Student communicates the problem to an Instructor(s)/Trainer(s)/Tutor(s) concerned if comfortable to do so.

Failing satisfaction, the student will communicate the problem (preferably in writing) to the Manager Technical Training and, if necessary, the Manager Technical Training may consult an External Body.

Where possible, a joint discussion between the three parties concerned will be arranged.

When the grievance cannot be resolved through this process, Aviation Australia shall refer the student to external avenues available to them including the appropriate legal entity.

Note:

The dispute resolution process outlined above does not prevent a student from exercising their rights to other legal remedies.
International Students concerned about the conduct of Aviation Australia may contact officers of the department involved in the administration of the Queensland Education (Overseas Students) Act.
The Chief Executive Officer of Education Queensland has power under the Queensland Education (Overseas Students) Act to suspend or cancel the registration of a provider or a course.

Appeals

Any student how has grounds for believing that they have been unfairly assessed in either an academic or administrative decision, may appeal the outcome. Appeals must be submitted within 10 working days of the date the decision was formally presented to the student in writing; with the exception of international students having up to 20 working days from the date on a "Letter of Notification" to access Aviation Australia's appeal process. In the first instance such concerns should be raised with the relevant staff member. If still unsatisfied following discussion, the student my lodge a formal appeal in writing to the General Manager - Operations seeking a resolution.